Resolution integrity
Match the agent’s claim of completion to the tool state and required workflow steps.
Customer support
Know whether the call was resolved, not merely answered.
Evaluate support agents against the queue rules, account workflows, escalation paths, and caller conditions that determine real resolution.
Workflow coverage92%
Critical obligations7 / 8
Release decisionReview
Why this needs evaluation
A friendly closing can hide an incomplete action, a lost transfer, the wrong queue, or a promise the operation cannot keep.
What Voxeval proves
Evidence across the full support outcome.
Transfer quality
Verify destination, availability, context preservation, and the moment escalation should occur.
Pressure handling
Re-run key flows with interruptions, repetition, frustration, silence, and noisy audio.
Evaluation sequence
From workflow definition to release evidence.
- 01
Model the intent and acceptable outcomes.
- 02
Test resolution and escalation branches.
- 03
Gate releases on the failures customers would feel.